Terms and Conditions

1. About these terms

These terms apply when you use ofumamkitchen.com and when you order food from Ofumam Kitchen ("Ofumam Kitchen", "OK", "we", "us"), whether through our website, on WhatsApp, by phone or by email. By placing an order, you agree to these terms. Please read them before you order.

Nothing in these terms affects the rights you have as a consumer under Nigerian law, including the Federal Competition and Consumer Protection Act 2018.

2. Where we deliver

We deliver within Lagos, Nigeria only. We do not deliver to other states or outside Nigeria. If your delivery address turns out to be outside our delivery area, we will let you know and will not be able to accept the order.

3. Placing an order

• You can choose dishes on our website, add them to your cart and send your order using the form on our contact page. You will receive an order reference number on screen.
• If WhatsApp is available on your device, it will open with your order written out so you can send it to us there as well.
• Sending an order is a request, not a confirmed order. Someone from our team will contact you, usually by phone or WhatsApp, to confirm the items, the final price including delivery, the delivery time and how to pay. Your order is confirmed when we have agreed these with you.
• We may decline or be unable to fulfil an order, for example if a dish is not available, if the delivery address is outside Lagos, or if we cannot reach you on the phone number you gave. If this happens, we will tell you, and we will refund anything you have already paid.
• Please make sure the name, phone number and delivery details you give us are correct, so we can reach you and deliver your order.

4. Prices and payment

• Prices are shown in Nigerian Naira (₦) and are for the portion described on the menu.
• Prices on the website may change from time to time. The price that applies to your order is the one we confirm with you before you pay.
• We try to make sure all prices are correct. If we find a mistake in a price, we will tell you before your order is confirmed, and you can choose whether to go ahead.
• Delivery costs are not included in the prices on the website. We will tell you the delivery cost when we confirm your order.
• We do not take payment on the website. Payment is by bank transfer to an account our team gives you when confirming your order.
• Never transfer money to an account that has not been confirmed to you directly by Ofumam Kitchen. If you are unsure, contact us using the details on our website before paying.

5. Changes and cancellations

• If you want to change or cancel your order, please contact us as soon as possible, quoting your order reference.
• Because our food is freshly prepared for each order, we may not be able to change or cancel an order once we have started preparing it. Where we cannot, we may not be able to give a refund.
• If we cancel your order, or cannot deliver it, we will refund any payment you have made for it in full.

6. Delivery

• We will agree a delivery time with you when we confirm your order. Delivery times are estimates, and traffic, weather and other events outside our control can cause delays. We will let you know if your order is running late.
• Please make sure someone is available to receive the order at the agreed address and can be reached on the phone number you gave us.
• If we cannot deliver because no one is available or the address details are wrong, we will try to contact you. Additional delivery costs may apply to deliver again.

7. Problems with your order

If something is wrong with your order, such as a missing or incorrect item, or food that is not in good condition when it arrives, please contact us as soon as possible after delivery with your order reference and, if you can, a photo. We will look into it and, where we are at fault, offer a suitable solution such as replacing the item or giving a full or partial refund.

8. Food, allergies and dietary needs

• Our menu includes dishes made with ingredients such as beans, corn, yam, potato, plantain, peppers, meat, poultry, fish and snails. Dishes may contain, or come into contact with, ingredients that can cause allergies or intolerances.
• If you have a food allergy, intolerance or dietary requirement, please tell us before you order, and ask us about the ingredients in any dish. We will do our best to help, but we cannot guarantee that any dish is completely free from a particular allergen.
• Photographs on our website are representative and may differ from the dishes you receive.
• Our food is best eaten soon after delivery. If you keep it for later, store it in a refrigerator and reheat it thoroughly before eating.

9. Using our website

• You may use our website to view our menu, place orders and contact us. Please do not misuse it, for example by sending false orders, attempting to bypass our security checks, or interfering with how the website works.
• The content of our website, including the Ofumam Kitchen name and logo, text, design and photographs, belongs to us or is used with permission. You may not copy or reuse it for commercial purposes without our written permission.
• We aim to keep the website available and accurate, but we cannot promise that it will always be available, error-free or up to date.
• Our website may link to other services, such as WhatsApp. We are not responsible for those services, which have their own terms and policies.

10. Our responsibility to you

We will prepare and deliver your order with reasonable care and skill. If we fail to keep to these terms, we are responsible for loss or damage you suffer that was a foreseeable result of our failure.

We are not responsible for losses that were not foreseeable, for delays or failures caused by events outside our reasonable control, or for business losses. Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your rights as a consumer under Nigerian law.

11. Your personal data

We use the details you give us to handle your order. Our Privacy Policy explains what we collect, how we use it and your rights.

12. Changes to these terms and governing law

We may update these terms from time to time. The version that applies to your order is the one on our website when you place it. The "Last updated" date at the top shows when they last changed.

These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be dealt with by the courts of Lagos State, Nigeria. If you have a concern, please contact us first: we will always try to resolve it with you directly.

13. Contact us

For questions about these terms or your order, contact Ofumam Kitchen at [email protected] or through our contact page.